TERAPACK FREQUENTLY ASKED QUESTIONS, INSTALLATION, and SETUP GUIDE
How do I install the software?
The software can be installed by double-clicking on the icon with "installer" in the name from the root level of the TeraPack Drive. Make sure to run the installer that corresponds to your operating system (Mac OS X, Windows 32-bit, or Windows 64-bit). The samples folders are already contained on this hard drive, so installation will be a quick process. Please make sure you update your software to the latest version "after installation". See section 8 below for precise instructions.
IMPORTANT: The trial period for these products begins when you "authorize" each individual product, and not when the products are "installed". For this reason, we recommend that you install all products initially, and only "authorize" each one when you want to start the 10 day trial period for that product. You do not have to test drive all of the products in 10 days, it's 10 days "per product" once you "authorize" that individual product. With 14 products included it could take up to 140 days to test drive all of them, however be aware the discount offered for full licenses is for a limited time.
Do I need to install the samples?
The samples are already installed on the TeraPack, and the installer will install the software components you need to begin using PLAY immediately. Should you want to, you can move the individual products to another drive after installation. See section 10 below for precise instructions.
Where do I find the 'Wordbuilder' application for use with EWQL Symphonic Choirs?
The Wordbuilder application is built directly into the PLAY virtual instrument. You should see the wordbuilder icon towards the top left of the 'Player" screen in Play. After loading a Symphonic Choirs patch, click on the Wordbuilder button and select insert. This should bring up the wordbuilder interface.
NOTE: You must authorize Symphonic Choirs to install and use the Wordbuilder application.
Where is the documentation on the TeraPack Drive?
There is a folder called "Documentation" in the root level of the TeraPack drive that contains all manuals and quick guides for PLAY and the included products. This also gets installed with the software in your Program Files (in Windows) or Applications (in OS X) folders of your system drive. The documentation is in PDF format, and ready for printing at home or your local copy shop if necessary.
Also included with the PLAY 2 System manual and your product specific manual is the 'EW PLAY Quick Guide' for a quick tutorial in using the EastWest PLAY software included with the TeraPack Drive.
How do I get Adobe Reader, and do I need it?
If you use Windows, PDF files can be viewed in a free application called Adobe Acrobat Reader
If you use Mac OS X, the Preview application can read our PDF documentation. Simply double-click on any of the documentation files and preview will open.
How do I authorize the software?
After installing, the Authorization Wizard can be used to authorize the software. This is located in your East West folder in Program Files (in Windows) and Applications Folder (in OS X). Type in your soundsonline user name, password, and authorization code found on your Authorization Codes sheet (do NOT lose this) included with the TeraPack. If you do not yet have a soundsonline account, go to https://www.soundsonline.com/register.php, and create an account. Further information can be found in the Play System Manual in the Documentation folder.
Where is my authorization code?
Your authorization codes (one for each product) are on a printed sheet included with your TeraPack Drive. The included authorization codes are TRIAL Licenses that have a duration of 10 DAYS each. The start of the 10 day trial period begins as soon as you authorize the product in question (they can all be done at separate times or at the same time).
Either during or after the 10 day trial period, you can purchase a full license for any of the TeraPack libraries on this page. Click "Purchase Full Licenses" above.
How do I get my first updates?
If your computer is connected to the internet, use the "Check For Updates" link from the main menu in PLAY. If you are running the standalone application, this check will occur automatically every time PLAY is opened. If your computer is not connected to the internet, go to a machine which is, and check the Update Center.
How do I load my first instrument?
Click on the button in the top row of PLAY called "browser." Then, select the product in the Favorites window. A list of instruments will appear in the columns to the right. Click on an item ending in .ewi to select the instrument, then click on the Add button, or you can simply double-click on the .ewi file to load the instrument. Some product instruments have a choice between elements.ewi and master.ewi. Elements,ewi contain single articulations which require less computer resources than master.ewi which loads all articulations.
How do I use the products on a different hard drive?
If you wish to transfer any of the products to another hard drive, simply drag and drop the product folder from the TeraPack drive to the desired destination. Once you have moved the product over, launch PLAY and go to the Browser view, and then the Favorites window. Here right click (or "control" click on Mac) on the product name and select 'Set Product Library Directory'. A dialog will appear and from here select the Instruments folder of the product that was moved.
What happens if I lose my data or the hard drive crashes?
Terapack comes on a high performance Western Digital Caviar Blue WD10EALS 1TB 7200 RPM 32MB Cache SATA 3.0Gb/s 3.5" Internal Hard Drive (subject to change without notice). The Western Digital Caviar Blue hard drive is suitable for using the content, however, as hard drives can fail, we recommend you make a backup of the data on another hard drive (it does not have to be as high performance as the supplied hard drive, it's simply for back up). In the event a replacement drive becomes necessary, however, we will replace the data at any time.
The included authorization codes are TRIAL Licenses that have a duration of 10 DAYS each. The start of the 10 day trial period begins as soon as you activate the code in question (they can all be done at separate times or at the same time).
Either during or after the 10 day trial period for each product, you can purchase a full permanent license. Click on "Purchase Full Licenses" at the top of this page.
System Requirements
Fab Four
Goliath
Gypsy
Ra
Ministry of Rock
Silk
Stormdrum 2 (single patches)
The Dark Side
Voices of Passion
Minimum Requirements for Mac
Intel Core Duo, 2GB of free RAM, Mac OS 10.5 or newer
Recommended Mac System
Mac Pro Quad-Core Xeon 2.5GHz, 4GB RAM
Minimum Requirements for PC
Pentium 4 3.0GHz, 2GB of free RAM, Windows XP SP2 or Vista, sound card with ASIO drivers
Recommended PC System
Intel or AMD Quad Core 2.0GHz, 8GB RAM, 64-bit OS and host
All Systems
iLok required (not included), internet connection required for one-time product activation
Pianos Full Edition
Stormdrum 2 (MIDI performance multis)
Symphonic Choirs
Symphonic Orchestra Platinum Edition
Minimum Requirements for Mac
Intel Core 2 Duo, 2GB of free RAM, Mac OS 10.5 or newer
Recommended Mac System
Mac Pro Quad-Core Xeon 2.5GHz, 4GB RAM
Minimum Requirements for PC
Dual Core Pentium 2.5GHz, 2GB of free RAM, Windows XP SP2 or Vista, sound card with ASIO drivers
Recommended PC System
Intel or AMD Quad Core 2.0GHz, 8GB RAM, 64-bit OS and host
All Systems
iLok required (not included), internet connection required for one-time product activation
Hollywood Strings
Minimum Requirements for Mac
Core 2 Duo Processor 2.1GHz, 4GB of RAM, Mac OS 10.5 or newer, 7200rpm drive for streaming
Recommended Mac System
Mac Pro Quad-Core Xeon 2.66GHz, 8GB RAM
Optimal Mac System
Mac Pro Eight-Core Xeon 2.26GHz, 16GB RAM, SSD for sample streaming
Minimum Requirements for PC
Intel Core 2 Duo or AMD Dual Core 2.1GHz, 4GB RAM, Windows 7, Vista, or XP SP2, sound card with ASIO drivers, 7200rpm drive for streaming
Recommended PC System
Intel or AMD Quad Core 2.66GHz, 8GB RAM, 64-bit OS and host
Optimal PC System
Intel Core i7 2.66GHz, 16GB RAM, SSD for sample streaming
All Systems
iLok required (not included), internet connection required for one-time product activation
Host/Sequencer Compatibility
EASTWEST PLAY Host/Sequencer Compatibility Matrix
Supported Host
Mac
OS X
(Intel)
Windows
XP
(32-bit)
Windows
XP
(64-bit)
Windows
7 / Vista
(32-bit)
Windows
7 / Vista
(64-bit)
Required Version
Standalone
YES
YES
YES
YES
YES
Ableton Live
YES
YES
YES
6.07 or higher
Cubase/Nuendo
YES
YES
YES1
YES
YES1
4 or higher
FL Studio
YES
YES5
YES
YES5
7 or higher
GarageBand
YES
3 or higher
Logic
YES2
7.2 or higher
Performer
YES2
6.02 or higher
Pro Tools3
YES
YES
YES
7.4 or higher
Sibelius
YES4
YES
YES
6.0 or higher
Sonar
YES
YES
YES
YES
6.2 or higher
Vienna Ensemble Pro
YES
YES
YES
YES
YES
4.0.5436 or higher
1 Cubase/Nuendo 4.1 or later are required as 64-bit hosts.
2 DAE (RTAS in Digital Performer and Logic) is not supported at this time.
3 Ethernet control surfaces are not officially supported (ex: C24)
4 Sibelius 6.0.3 or higher is required to run in Snow Leopard.
5 FL Studio is only supported while in 32-bit operation currently
All other hosts and versions are untested and unsupported at this time.
Purchase Full Licenses
Once you have auditioned the EastWest/Quantum Leap virtual instruments in the TeraPack, you can get full, permanent licenses here.